In this episode of GM Corner’s “Powered by People” series, Michael Leemhuis, Chairman of ClubWorks and former GM of Ocean Reef Club and Congressional Country Club, draws on decades of private club leadership to share what it truly means to treat staff as family. His defining example: when Hurricane Irma forced a 113-day closure, Ocean Reef’s board committed to paying all of their several hundred employees throughout, proving that real retention comes down to having your people’s backs when it matters most.